I have questions, how do I get in touch with you?
Call our Parent Experience team at 866-201-9069for all questions and concerns. We’re available 24/7. You can speak with a person live, or leave your number and we’ll call you back as soon as possible.
What should I do if I still have ByHeart product in my home?
Consumers who have purchased ByHeart Whole Nutrition Infant Formula cans and Anywhere Pack™ should immediately discontinue use and follow FDA guidance to:
- Take a photo or record the information on the bottom of the package.
- Keep the container in a safe spot and be sure to label that product as DO NOT USE.
- If your child develops symptoms your state health department might want to collect your formula container for testing. If your child does not develop symptoms after 30 days, throw your containers out.
Is it safe to continue using any ByHeart formula at this time?
Parents and Caregivers should immediately discontinue use of all ByHeart formula.
Based on the test results we have received as of November 19th, we cannot rule out the risk that all ByHeart formula across all product lots have been contaminated.
Parents and caregivers should monitor your child for symptoms of infant botulism, and seek medical care immediately if they develop symptoms.
